Privacy Policy

Who we are

Nexara (nexara247.com) provides a 24/7 AI front-desk service for local service businesses. We answer calls and messages on behalf of our business customers, capture customer requests, and help schedule appointments.

Mobile information and SMS consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell, rent or trade mobile phone numbers. Phone numbers are used only to deliver the messages the person asked for — appointment confirmations, reminders, missed-call follow-ups, quotes and customer service replies — and are shared only with the service providers that deliver those messages on our behalf (for example our telephony provider), and only for that purpose.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help.

Information we collect

• Contact details you give us: name, phone number, email and service address.
• Details of your request: the service needed, urgency, appointment times, and the conversation with the receptionist (including call recordings and transcripts where permitted by law).
• Account information for business customers: company details, hours, service area, team members and billing information handled by our payment processor.
• Basic technical information such as device type and pages visited.

How we use information

• Answer calls and messages and pass requests to the business you contacted.
• Book, confirm, reschedule and remind you about appointments.
• Send follow-ups and customer service replies you asked for.
• Operate, secure, support and improve the service.
• Meet legal, tax and regulatory obligations.

We do not use your information for unrelated advertising.

Data separation

Each business using Nexara has its own isolated workspace. One business can never see another business’s customers, conversations, appointments or settings.

Service providers

We use trusted providers to run the service: cloud hosting and database, telephony and messaging delivery, conversational voice, payment processing, and optional calendar/CRM/accounting connections a business chooses to enable. They may only process information to provide their service to us.

Retention

We keep records for as long as the business account is active, or as needed for legal, accounting and dispute-resolution purposes. Business owners can request deletion of their workspace data.

Your choices

• Reply STOP to any text to stop receiving messages; reply START to resume.
• Ask us to access, correct or delete the information we hold about you by contacting us.

Children

Nexara is intended for businesses and adults; we do not knowingly collect information from children under 13.

Contact

Questions about this policy or your information: email support@nexara247.com.