Terms of Service

Last updated September 2026

The service

Nexara provides an AI front desk that answers calls and messages for local service businesses, captures customer details, flags urgent requests, and helps book appointments. By creating a workspace you agree to these terms.

Your account and your customers

  • You are responsible for the accuracy of the business information you provide, including services, hours, service area and any pricing guidance.
  • You are responsible for keeping your login credentials secure and for the actions of users you invite.
  • You confirm you have the right to use the phone numbers and calendars you connect.

Messaging rules

  • Only message people who have contacted your business or otherwise consented.
  • Honour every opt-out request immediately; STOP handling is built in.
  • No unlawful, misleading, high-risk or prohibited message content.

Trial, subscription and usage

  • New workspaces start with a 7-day free trial. A payment card is required at signup and nothing is charged during the trial.
  • After the trial, plans renew monthly until cancelled. Current plans and included allowances are shown on the pricing section and in Billing.
  • Usage above your included voice minutes or texts is billed at the overage rates shown in your plan.
  • You can cancel any time; cancellation stops future renewals and is not retroactive for the current period.

Availability

We work hard to keep the service running, but it depends on third-party telephony, voice and calendar providers and is provided without a guarantee of uninterrupted service. Nexara is an assistant, not a replacement for emergency services. Anyone with a life-threatening emergency should call the local emergency number.

Acceptable use

Do not attempt to access other workspaces, reverse engineer the service, resell it without permission, or use it to harass, defraud or mislead anyone.

Liability and termination

To the extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim. We may suspend or end an account for non-payment or for breaking these terms. You may close your account at any time.

Contact

Questions about these terms: email support@nexara247.com. See also our Privacy Policy.