HVAC · AI front desk

Keep your business number. Nexara answers your calls.

An AI front desk for heating and cooling companies that answers every call in peak season, qualifies the job and books it.

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Never lose a customer because nobody picked up.

What a missed call costs a HVAC company

The first cold snap triples your call volume and nobody is free to pick up.
No-heat calls at midnight go to voicemail and the customer calls a competitor.
Techs in the field can't answer while they're on a rooftop unit.
Maintenance-plan questions and filter calls crowd out real service work.

What Nexara does on the call

Answers every call during a heat wave or cold snap, 24/7
Finds out the system type, the symptom and how urgent it is
Captures name, callback number, service address and equipment details
Books the service visit against your real calendar availability
Answers maintenance-plan and service-area questions from your own knowledge
Texts the customer a confirmation and alerts you to urgent no-heat calls

Set up in three steps

Keep your number

Enter the business number you already advertise and verify it with a code.

Forward your calls

Nexara shows you the exact forwarding steps for your phone. Nothing on your trucks or signs changes.

Nexara answers

Choose all calls, only unanswered calls, after hours, or a custom weekly schedule.

Urgent call handling

The calls that can't wait get treated that way

Nexara recognises urgency from the caller's own words, collects only what's essential, flags the lead as urgent, and alerts your on-call contact by text immediately instead of leaving it in a queue.

Treated as urgent

No heat in freezing weather
No cooling with a vulnerable person in the home
Gas smell near a furnace
Water pouring from an indoor air handler

Simple monthly pricing

Every plan includes the AI receptionist, your existing business number and call forwarding. Included voice minutes and texts are listed on each plan.

Starter

$49/month

1 business line
100 included AI voice minutes
500 texts
2 team users

1 connected business line
100 AI voice minutes/month
500 SMS/month
2 team users
1 calendar connection
24/7 AI receptionist

Get started

Professional

Elite

$399/month

10 business lines
2,500 included AI voice minutes
10,000 texts
Unlimited team users

Up to 10 connected business lines/locations
2,500 AI voice minutes/month
10,000 SMS/month
Unlimited team users
Everything in Professional
Multi-location management

Get started

HVAC answering service questions

Do I need a new phone number?

No. Keep advertising your existing business number and forward it to Nexara. Callers never see a different number.

Can it cover just after hours and weekends?

Yes. Choose after-hours only, only unanswered calls, a custom weekly schedule, or every forwarded call.

Will it know my service area?

Yes, if you enter it during setup. Nexara checks the caller's location against your service area before it books anything.

How are no-heat emergencies handled?

They're detected from the caller's own description, marked urgent, and your on-call tech is alerted immediately with the caller's details.

Does it book into my calendar?

Yes. Connect your calendar and Nexara checks real availability before confirming, so you don't get double booked.

Can it quote a repair price?

Only within the pricing guidance you approve. Anything outside that is captured as a lead and passed to you rather than guessed at.

Ready to stop missing hvac calls?

Create your workspace, keep your business number, and have Nexara answering today.

Create your workspace

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