HVAC · AI front desk
Keep your business number. Nexara answers your calls.
An AI front desk for heating and cooling companies that answers every call in peak season, qualifies the job and books it.
7-day free trial, no charge today. Never lose a customer because nobody picked up.
Speaks 30+ languages — switches to the caller's language and still logs the job details in English.
Hear David answer a 2am emergency call
Burst pipe, flooded basement — flagged urgent and escalated.
Scripted demonstrations recorded with Nexara's own voice — not recordings of real customers.
What a missed call costs a HVAC company
- The first cold snap triples your call volume and nobody is free to pick up.
- No-heat calls at midnight go to voicemail and the customer calls a competitor.
- Techs in the field can't answer while they're on a rooftop unit.
- Maintenance-plan questions and filter calls crowd out real service work.
What Nexara does on the call
- Answers every call during a heat wave or cold snap, 24/7
- Finds out the system type, the symptom and how urgent it is
- Captures name, callback number, service address and equipment details
- Books the service visit against your real calendar availability
- Answers maintenance-plan and service-area questions from your own knowledge
- Texts the customer a confirmation and alerts you to urgent no-heat calls
Set up in three steps
Keep your number
Enter the business number you already advertise and verify it with a code.
Forward your calls
Nexara shows you the exact forwarding steps for your phone. Nothing on your trucks or signs changes.
Nexara answers
Choose all calls, only unanswered calls, after hours, or a custom weekly schedule.
The calls that can't wait get treated that way
Nexara recognises urgency from the caller's own words, collects only what's essential, flags the lead as urgent, and alerts your on-call contact by text immediately instead of leaving it in a queue.
Treated as urgent
- No heat in freezing weather
- No cooling with a vulnerable person in the home
- Gas smell near a furnace
- Water pouring from an indoor air handler
No catches. No lock-in.
What you get with Nexara, in plain terms.
Based in Upstate New York • Direct Founder Support
Founded and operated in Upstate New York by Astin Brown. When you have questions or need help setting up, you get direct support from the founder who built it.
Carrier-registered texting
Our texting is registered with US wireless carriers, so confirmations and follow-ups reach your customers instead of spam folders.
Keep your number and carrier
Works with your cell, office line or VoIP. No porting, no new phone system, nothing to install.
Month to month. No contracts.
Cancel any time from your billing page. No 12-month lock-in, no cancellation fees.
Your data stays yours
Every business gets its own private workspace. Your customers, calls and jobs are never visible to anyone else.
7-day free trial
Run it on your real phone line for a week before you pay anything.
Built for the trades
Made for 1-to-5 truck plumbing, HVAC, electrical and roofing shops — not a generic call center script.
HVAC answering service questions
Do I need a new phone number?
No. Keep advertising your existing business number and forward it to Nexara. Callers never see a different number.
Can it cover just after hours and weekends?
Yes. Choose after-hours only, only unanswered calls, a custom weekly schedule, or every forwarded call.
Will it know my service area?
Yes, if you enter it during setup. Nexara checks the caller's location against your service area before it books anything.
How are no-heat emergencies handled?
They're detected from the caller's own description, marked urgent, and your on-call tech is alerted immediately with the caller's details.
Does it book into my calendar?
Yes. Connect your calendar and Nexara checks real availability before confirming, so you don't get double booked.
Can it quote a repair price?
Only within the pricing guidance you approve. Anything outside that is captured as a lead and passed to you rather than guessed at.
Ready to stop missing hvac calls?
Create your workspace, keep your business number, and have Nexara answering today.
Create your workspace