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Water Damage & Restoration · AI front desk

Keep your business number. Nexara answers your calls.

An AI front desk for water, fire and mold restoration companies where almost every call is urgent and answering first wins the job.

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7-day free trial, no charge today. Never lose a customer because nobody picked up.

Speaks 30+ languages — switches to the caller's language and still logs the job details in English.

What a missed call costs a restoration company

  • Restoration calls come at 2am, and the first company to answer gets the job.
  • Your crews are on a loss site and nobody is free to answer new calls.
  • Adjusters and property managers move on fast if they reach voicemail.
  • Details matter — the caller's situation has to be captured accurately, not guessed later.

What Nexara does on the call

  • Answers on the first ring, 24/7, in a calm professional voice
  • Asks what happened, how much water or damage, and whether it's still active
  • Captures name, callback number, address and property type
  • Flags the loss as urgent and alerts your on-call contact by text
  • Answers common questions from your own approved business knowledge
  • Books the inspection when the situation isn't an active emergency

Set up in three steps

Keep your number

Enter the business number you already advertise and verify it with a code.

Forward your calls

Nexara shows you the exact forwarding steps for your phone. Nothing on your trucks or signs changes.

Nexara answers

Choose all calls, only unanswered calls, after hours, or a custom weekly schedule.

Urgent call handling

The calls that can't wait get treated that way

Nexara recognises urgency from the caller's own words, collects only what's essential, flags the lead as urgent, and alerts your on-call contact by text immediately instead of leaving it in a queue.

Treated as urgent

  • Active flooding or standing water in the property
  • Fire or smoke damage overnight
  • Sewage backup in a living space
  • Mold discovery in a rental or commercial unit

Simple monthly pricing — 7-day free trial

Start your 7-day free trial — no charge today, cancel any time. Every plan includes the AI receptionist, your existing business number and call forwarding.

Starter

For solo operators and small local businesses

$49/month

Included every month

AI voice minutes
100/mo
Text messages
500/mo
Business line
1
Team users
2
Calendars
1

Nexara never stops answering at your limit. Extra minutes are $0.20 each and extra texts $0.02 each.

  • 24/7 AI receptionist on every call
  • Keep your existing business number
  • Call forwarding setup
  • Lead capture and qualification
  • Appointment scheduling on your calendar
  • Business knowledge: services, hours, service area
  • Call transcripts and full call history
  • Basic call transfer
  • Basic analytics
Start 7-day trial

Professional

Most popular

For established service businesses with employees and higher call volume

$149/month

Included every month

AI voice minutes
500/mo
Text messages
2,000/mo
Business lines
3
Team users
10
Calendars
Unlimited

Nexara never stops answering at your limit. Extra minutes are $0.20 each and extra texts $0.02 each.

  • Everything in Starter
  • Urgent and emergency call detection
  • Instant escalation to your on-call contact
  • Advanced call routing and custom call rules
  • Department and employee transfers
  • Multiple calendars and staff scheduling
  • CRM and accounting sync
  • Advanced analytics
  • Priority support
Start 7-day trial

Elite

For high-volume and multi-location businesses

$399/month

Included every month

AI voice minutes
2,000/mo
Text messages
10,000/mo
Business lines
10
Team users
Unlimited
Calendars
Unlimited

Nexara never stops answering at your limit. Extra minutes are $0.20 each and extra texts $0.02 each.

  • Everything in Professional
  • Multi-location management and scheduling
  • Location-specific AI knowledge and routing
  • Location-level analytics
  • All supported integrations
  • Advanced routing and automation
  • Priority support
Start 7-day trial

Water Damage & Restoration answering service questions

Do I keep my existing emergency line?

Yes. You keep advertising the same number and forward it to Nexara, which answers every time.

How fast does it alert my on-call tech?

As soon as the caller describes an urgent loss, Nexara flags it and texts your on-call contact — it doesn't wait in a queue.

Will it promise a crew arrival time?

No. It confirms the request and tells the caller your team will confirm the exact arrival, so nothing is over-promised.

Does it handle adjuster and property manager calls?

Yes. It captures who is calling, the property and the situation, and escalates when the caller needs a person.

What if a caller only speaks Spanish?

The receptionist switches to the caller's language and still records the loss details in English for your team.

Ready to stop missing water damage & restoration calls?

Create your workspace, keep your business number, and have Nexara answering today.

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